When can I get a refund?
If your order has been produced to the wrong specification or not to an acceptable standard we may (a our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address firstname.lastname@example.org within 3 days of order receipt. Please make sure to include your job reference number in the subject line so that we can help you as quickly and effectivly as possible. We will also require photographic evidence of the issue and to possibly return the job in full.
When will I get my refund?
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund.
What if my item was delivered damaged?
We spend a lot of time and care packaging your items but sometimes they are damaged once we send them to our couriers. If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must email our Customer Service team on email@example.com so we can process and reprint your order.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then email our Customer Service team to inform us of the issue so we can proceed and reprint your order. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.