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  Refunds/ Credits

When can I get a refund?

If your order has been produced to the wrong specification or not to an acceptable standard we may (a our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address within 3 days of order receipt. Please make sure to include your job reference number in the subject line so that we can help you as quickly and effectivly as possible. We will also require photographic evidence of the issue and to possibly return the job in full.


When will I get my refund?

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund.

What if my item was delivered damaged?

We spend a lot of time and care packaging your items but sometimes they are damaged once we send them to our couriers. If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must email our Customer Service team on so we can process and reprint your order.

If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then email our Customer Service team to inform us of the issue so we can proceed and reprint your order. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.


  What is ‘encapsulation’?

Encapsulation is what most people think of when they hear the word ‘lamination’; it is a thick, glossy layer of plastic which covers a document on both sides, often extending out beyond the edges for ultimate protection. This is not to be confused with lamination, which is a thinner, more subtle method of document protection.


  Do you have any suggested retail prices for my products?

Here at we sell everything at trade prices so that you can add your own mark-up. What price you sell your stuff for is really up to you, but we would recommend a 30% mark-up for both large format and small format products.

  Where can I get a sample pack?

We’ve created a range of different Sample Pack options, so whether you’re interested in the papers, finishes, sizes or just someone looking to get a feel for our general product range, you can experience it firsthand.

You can view our range of Sample Packs and request some on our dedicated page here

  Are any of your paper stocks waterproof?

Yes! For small format printing, you can create waterproof stickers and labels using our polyester or silver gloss label papers. Our antique white laid label paper is not waterproof but has a high water resistance.

For waterproof large format printing, select from outdoor posters, banners and self-adhesive vinyl which all come on water resistant substrates as standard.

You can find out more about our different paper stocks on our Paper Information page!

  What weight are your envelopes?

The paper we use for our envelopes weighs between 90–125gsm, depending on the type of envelope you choose. Just to give you an idea of thickness, standard home printer paper is 80gsm, so your envelope will feel slightly thicker than this.

You can view all the different envelopes and paper stocks on our Paper Information page!


  Do the envelopes come in different colours?

Our envelopes come in a range of sizes and are available in a large range of different colours and paper types.

Our luxury products, Wedding Collection and invitations are available with 11 different envelope styles: white, white Laid, Tintoretto Gesso, Acquerello, Nettuno, Kraft, Sirio Pearl Polar, Sirio Pearl Oyster, Sirio Pearl Platinum, gold and silver. 

Postcards and greeting cards are available with the following envelope colours and styles: white, red, silver, gold and in white or ivory laid paper or cream pearl shimmer paper. 

You can find out more about our different envelopes and paper stocks on our Paper Information page.

  Do any of your products come with envelopes?

Yes, you have the option to purchase envelopes with the following products:

Greeting cards
Luxury postcards
Luxury greeting cards
Folded invitations
Wedding Invitations
Folded Wedding Invitations
RSVP Cards
Save The Date Cards
Thank You Cards
Folded Thank You Cards

 You can also buy envelopes separately here.

  What is the best way to print on silver sticker paper?

Printing designs onto silver gloss sticker paper is easy, the only thing you’ll need to bear in mind is that white designs will appear silver on finished print. This is because what appears as white on standard paper is just the absence of ink- so even though you may have selected a white-based design from our gallery, if you choose silver sticker paper, the white sections of your design will be silver.

Colours that are printed on silver paper will have a beautiful, understated, metallic tint to them, and text will appear defined and readable.

  What is ‘Gesso’?

Tintoresso Gesso is a type of textured, luxury paper which we stock here at This paper was handpicked by our team of print industry experts at the special request of our own customers and is ideal for when your print needs a little something extra. It has a fine, dimpled, ‘hammered’ effect across its surface and gives a classical softness to designs.

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